{"id":20794,"date":"2026-10-19T09:50:07","date_gmt":"2026-10-19T07:50:07","guid":{"rendered":"https:\/\/www.fores.group\/?p=20794"},"modified":"2026-10-19T10:10:56","modified_gmt":"2026-10-19T08:10:56","slug":"kde-je-moj-balik","status":"publish","type":"post","link":"https:\/\/www.fores.group\/sk\/kde-je-moj-balik\/","title":{"rendered":"Kde je m\u00f4j bal\u00edk? Po dvest\u00fdkr\u00e1t"},"content":{"rendered":"\t\t
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19. okt\u00f3ber 2026 | Kde je m\u00f4j bal\u00edk? Po dvest\u00fdkr\u00e1t by Kristi\u00e1n Petr\u00e1\u0161<\/strong><\/p>

V pondelok r\u00e1no m\u00e1 Lucia v zdie\u013eanej schr\u00e1nke 214 nepre\u010d\u00edtan\u00fdch e-mailov. Vedie \u0161tvor\u010dlenn\u00fa z\u00e1kazn\u00edcku podporu e-shopu s kuchynsk\u00fdmi spotrebi\u010dmi a v\u00edkendy vyzeraj\u00fa v\u017edy podobne. V sobotu \u013eudia nakupuj\u00fa, v nede\u013eu ve\u010der p\u00ed\u0161u.<\/p>

K\u00e1vu dop\u00edja pri prvom e-maile. \u201eDobr\u00fd de\u0148, objedn\u00e1vka 48213, kedy pr\u00edde?\u201c Druh\u00fd je skoro rovnak\u00fd, len s in\u00fdm \u010d\u00edslom. Tret\u00ed z\u00e1kazn\u00edk tvrd\u00ed, \u017ee mu platbu strhli dvakr\u00e1t. \u0160tvrt\u00fd posiela fotku mix\u00e9ra s prasknutou n\u00e1dobou a jednu vetu, ktor\u00e1 kon\u010d\u00ed troma v\u00fdkri\u010dn\u00edkmi.<\/p>

P\u00e4\u0165 okien na jednu odpove\u010f<\/h2>

Odp\u00edsa\u0165 na \u201ekedy pr\u00edde\u201c trv\u00e1 prekvapivo dlho. \u010c\u00edslo objedn\u00e1vky z e-mailu, intern\u00fd syst\u00e9m, stav objedn\u00e1vky, sledovanie u dopravcu a sp\u00e4\u0165 do Outlooku. Ka\u017ed\u00fd v t\u00edme to rob\u00ed trochu inak, tak\u017ee jeden z\u00e1kazn\u00edk dostane presn\u00fd d\u00e1tum a druh\u00fd vetu \u201emal by dorazi\u0165 v najbli\u017e\u0161\u00edch d\u0148och\u201c.<\/p>

V marci sa Lucie konate\u013e sp\u00fdtal, s \u010d\u00edm \u013eudia naj\u010dastej\u0161ie p\u00ed\u0161u a ako r\u00fdchlo im odpovedaj\u00fa. Povedala, \u017ee asi s doru\u010den\u00edm a asi do d\u0148a. Tie dve \u201easi\u201c ju \u0161tvali e\u0161te cel\u00fd t\u00fd\u017ede\u0148.<\/p>

\u010co sa zmenilo<\/h2>

Dnes schr\u00e1nka vyzer\u00e1 inak u\u017e pri otvoren\u00ed. Ka\u017ed\u00fd e-mail m\u00e1 kateg\u00f3riu, naliehavos\u0165 a sentiment.<\/strong> Mix\u00e9r s v\u00fdkri\u010dn\u00edkmi je hore ako reklam\u00e1cia od nahnevan\u00e9ho z\u00e1kazn\u00edka a M\u00e1ria, ktor\u00e1 m\u00e1 reklam\u00e1cie na starosti, ho vid\u00ed ako prv\u00fd<\/strong>.<\/p>

Pri ot\u00e1zkach na doru\u010denie je pripraven\u00fd n\u00e1vrh odpovede. AI FORES<\/strong>XSUPPORT<\/strong> si stav objedn\u00e1vky na\u0161iel s\u00e1m v ich syst\u00e9me a pri n\u00e1vrhu ukazuje, odkia\u013e \u00fadaj vzal. Oper\u00e1tor klikne na zdroj, skontroluje d\u00e1tum a odo\u0161le. Ke\u010f chce nie\u010do inak, nap\u00ed\u0161e pozn\u00e1mku, napr\u00edklad \u201epridaj, \u017ee si to m\u00f4\u017ee vyzdvihn\u00fa\u0165 na predajni v Trnave\u201c, a n\u00e1vrh sa prep\u00ed\u0161e.<\/p>

Dvojit\u00e1 platba n\u00e1vrh na odoslanie nedostane. Peniaze, refund\u00e1cie a z\u00e1kazn\u00edci, ktor\u00ed sa vyhr\u00e1\u017eaj\u00fa recenziou, zost\u00e1vaj\u00fa na \u013eu\u010foch.<\/strong>\u00a0<\/p>

Odpove\u010f pre konate\u013ea<\/h3>

Po troch mesiacoch mala Lucia report, ktor\u00fd predt\u00fdm neexistoval. Ka\u017ed\u00fd pr\u00edpad je v \u0148om jeden riadok a d\u00e1ta id\u00fa rovno do Power BI<\/strong>, tak\u017ee vid\u00ed, ako dlho trv\u00e1 od prijatia e-mailu po odpove\u010f a \u010do \u013eudia rie\u0161ia.<\/p>

Doru\u010denie bolo naozaj na prvom mieste. Na druhom v\u0161ak skon\u010dili \u017eiadosti o zmenu adresy, ktor\u00e9 dovtedy nikto nebral ako samostatn\u00fa t\u00e9mu. Pri bli\u017e\u0161om poh\u013eade sa uk\u00e1zalo, \u017ee \u013eud\u00ed m\u00e4tie poklad\u0148a na webe, a v\u00fdvoj\u00e1ri ju upravili. Podpora tak vyrie\u0161ila probl\u00e9m, ktor\u00fd v\u00f4bec nebol jej.<\/strong><\/p>

A e\u0161te jedno \u010d\u00edslo: pri doru\u010den\u00ed oper\u00e1tori schva\u013eovali skoro v\u0161etky n\u00e1vrhy bez \u00faprav. T\u00fato kateg\u00f3riu preto pustili ako prv\u00fa do automatick\u00e9ho re\u017eimu. Ostatn\u00e9 po\u010dkaj\u00fa, k\u00fdm to d\u00e1ta potvrdia aj pri nich.<\/p>

\u0160tyria \u013eudia, in\u00fd pondelok<\/h2>

Lucin t\u00edm m\u00e1 st\u00e1le \u0161tyroch \u013eud\u00ed. M\u00e1ria m\u00e1 viac \u010dasu na z\u00e1kazn\u00edkov s rozbit\u00fdmi mix\u00e9rmi a Lucia u\u017e na ot\u00e1zky konate\u013ea neodpoved\u00e1 slovom \u201easi\u201c<\/strong>.<\/p>

Ak rie\u0161ite podobn\u00fa schr\u00e1nku, najlep\u0161\u00ed prv\u00fd krok je pozrie\u0165 sa na vzorku vlastn\u00fdch e-mailov. T\u00fdm vo Fores Technology Group<\/strong> za\u010d\u00edname aj ka\u017ed\u00fa konzult\u00e1ciu k AI FORES<\/strong>XSUPPORT<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Pondelok r\u00e1no, 214 nepre\u010d\u00edtan\u00fdch e-mailov a st\u00e1le t\u00e1 ist\u00e1 ot\u00e1zka: kde je m\u00f4j bal\u00edk? Pozrite sa, ako jeden t\u00edm z\u00e1kazn\u00edckej podpory za\u010dal s AI FORESXSUPPORT odpoveda\u0165 r\u00fdchlej\u0161ie a prv\u00fdkr\u00e1t aj presne vedie\u0165, \u010do jeho z\u00e1kazn\u00edkov tr\u00e1pi.<\/p>\n","protected":false},"author":18,"featured_media":20804,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[232,253,303],"tags":[],"class_list":["post-20794","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-category","category-softver","category-support"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.fores.group\/sk\/wp-json\/wp\/v2\/posts\/20794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fores.group\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fores.group\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fores.group\/sk\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fores.group\/sk\/wp-json\/wp\/v2\/comments?post=20794"}],"version-history":[{"count":4,"href":"https:\/\/www.fores.group\/sk\/wp-json\/wp\/v2\/posts\/20794\/revisions"}],"predecessor-version":[{"id":20801,"href":"https:\/\/www.fores.group\/sk\/wp-json\/wp\/v2\/posts\/20794\/revisions\/20801"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fores.group\/sk\/wp-json\/wp\/v2\/media\/20804"}],"wp:attachment":[{"href":"https:\/\/www.fores.group\/sk\/wp-json\/wp\/v2\/media?parent=20794"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fores.group\/sk\/wp-json\/wp\/v2\/categories?post=20794"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fores.group\/sk\/wp-json\/wp\/v2\/tags?post=20794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}