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DPD Notification Platform For Automated Message Generation & Delivery

DPD’s notification system was outdated, leading to delays in informing customers about shipment statuses. The system lacked automation and real-time capabilities, resulting in inconsistent communication and dissatisfied customers. DPD required a modern notification platform that could generate and deliver automated updates promptly, ensuring seamless communication throughout the shipment lifecycle.

Key summary

  • Automated notifications for shipment updates.
  • Centralized management of notification templates.
  • Real-time monitoring of message delivery.

CHALLENGE

DPD’s old notification system was slow and limited in functionality, causing delays in informing customers about shipment statuses.

SOLUTION

The notification platform automated communication:

  • Message Templates: Pre-defined templates for various notification types.
  • Event Triggers: Notifications generated automatically based on shipment events.
  • Monitoring Tools: Real-time tracking of message delivery and status.

Technologies Used

No technologies used are associated with this post.

Benefits

  • Faster and more reliable notifications.
  • Simplified management of templates and rules.
  • Real-time visibility into notification status.
  • Improved customer satisfaction with timely updates.
Sending a BIG THANK YOU to you and your teams for your total commitment, support, and amazing flexibility during these mind blowing months! It was always good to know that if nothing else could be done, we always could turn to Fores for help. This has been a rare experience in my 35 years in business, and my partnership with Fores is among the top 3 I’ve been fortunate to enjoy work with.

Brexit IT Delivery Lead at DPD Netherlands

MICHAEL RADT

We’ve been long-term partners with Fores, who helped automate and digitize our company processes using the Power Platform. Thanks to this, we’ve achieved clear, functional solutions with no extra costs outside the M365 portfolio. This collaboration has streamlined and reduced our management team’s manual workload from 3 days to just 15 minutes per week.

Industrial Performance Digital Officer at BEL Fromageries

GABRIEL HAVAŠI

This year you have been of great value to us. Thanks to you we could be agile in our software development like we have never done before at DPD NL. Developing and improving Shipper, the pressure cooker called Insights and the Brexit solution, replacing ASM with ODS. You are now in our top-5 of IT Partners.

IT Director at DPD Netherlands

CHRISTIAN HABRAKEN

The delivered managed documentation solution has greatly improved our processes, providing a centralized tool for creating, approving, updating, and archiving documents with immutable links to valid versions. I highly value the collaboration with Fores, appreciating their flexibility and professionalism during testing, implementation, and provided trainings.

Danfoss Quality Manager

SILVIA PLŠKOVÁ

Seamless solution and architecture development, combined with AGILE methodology, allowed effective collaboration delivering the solution on time. With the help of Microsoft Power Platform, we created e-COMPASS a global platform for self-assessment, audits, and Lean benchmarking for over 30 Bel Group factories.

CORPORATE Industrial Performance Manager at BEL Fromageries

JAN CESLAK

During the migration project, we appreciate that such a fundamental change as a technology change was executed smoothly, without any operational downtime, within the agreed budget, and with satisfied users.

COO at Volkswagen Slovakia

ALEX DOMORÁK

references

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