Centralized system for recording and managing claims with regional customization.
Direct integration with operational and logistics data on shipments.
Automated internal and external communication, including document generation.
DPD Slovakia and DPD Switzerland had long been using outdated systems for claim registration that were technically unsupported and lacked effective integration with operational and logistics data. These systems required a significant amount of manual work, were prone to errors, and failed to meet modern requirements for data availability, transparency, and automation.
In addition to technical limitations, there were significant differences in processes and requirements between the two countries. DPD Slovakia needed a solution closely integrated with the central system supporting transport operations, with a strong focus on internal claim processing. In contrast, DPD Switzerland required a system open to customers, allowing them to submit claims via a web portal and featuring a higher degree of automated communication with depots, carriers, and end customers.
The challenge was to create a flexible solution that would respect these specific needs while ensuring consistency, scalability, and long-term sustainability.
Our solution was the development of two technically and functionally customized systems, based on a unified architectural and methodological foundation, yet tailored to meet regional requirements.
For DPD Slovakia, we created a new “Claims” module as part of the OPS Toolset. This module is built on a central relational database and is tightly integrated with existing DPD systems, including shipment tracking, scanning data, and shipment lifecycle. Claim cases are entered through a user interface by claims department staff, who have immediate access to all related data. The solution supports internal communication with depots, document generation, and provides outputs for the accounting system.
For DPD Switzerland, we developed a standalone Claims system based on a non-relational database. It allows claim submissions not only by internal staff but also by customers themselves via a customer portal. The system is designed with flexibility and openness in mind – through an API, it can be connected to all other DPD CH systems. As part of the solution, we implemented a template system for automated email communication, document generation, invoicing, and management of damaged or unidentified shipments.
Both solutions are the result of thorough analysis – in the case of DPD SK, this involved a series of intensive analytical meetings and process documentation; for DPD CH, it included a combination of independent study of the old system and in-depth consultations with responsible stakeholders.
Selected tech stack, tools, and frameworks to ensure scalability, performance, and long-term reliability.
.NET
C#
Python
SQL
Faster and more transparent claim processing in both countries
Time savings and reduced error rates thanks to integration with shipment and operational data
Ability to track trends and improve customer service based on high-quality data
Automation of communication and accounting outputs saves manual work and eliminates duplication
Do you have an idea that you want to implement or a problem that needs solution? Do you want to focus on your business and not the IT supporting it? Get in touch with us and let‘s do great things together.
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Identification data of the controller: the company ForesServices, s. r. o., with registered office: Prievozská 14, Bratislava 821 09, ID No.: 35692103, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No.: 11155/B
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The data subject shall have the right to obtain confirmation that the controller processes personal data concerning him or her. The data subject has the right to obtain access to his or her personal data (the right to be provided with a copy of the personal data held by the controller about the data subject) and information about how the controller processes it, to the extent provided for in Article 15 of the GDPR.
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The data subject shall have the right to have personal data concerning him or her rectified if it is incorrect or to have it completed if it is incomplete.
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The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay, under the conditions set out in Article 17 of the GDPR. This right of the data subject shall be assessed by the controller in the light of all the relevant circumstances in accordance with Article 17 GDPR.
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Where the processing is based on consent or on a contract and is carried out by automated means, the data subject shall have the right to obtain his or her personal data which he or she has provided to the controller in a structured, commonly used and machine-readable format and shall have the right to transmit those data to another controller. As far as technically feasible, he or she shall have the right to have the data transmitted directly from one controller to another.
The right to restrict the processing of personal data pursuant to Article 18 GDPR:
The data subject shall have the right to have the controller restrict the processing of his or her personal data if one of the cases referred to in Article 18 of the GDPR occurs (e.g. if the data subject contests the accuracy of the personal data during the period for verifying their accuracy).
The data subjects have the right to file a petition for initiation of a personal data protection procedure with the supervisory authority, i.e. the Office for Personal Data Protection of the Slovak Republic, Park One Building, Námestie 1. mája 18, 811 06 Bratislava, tel.: +421 2 3231 3214, www.dataprotection.gov.sk.
