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IT SUPPORT

GUARANTEE YOUR PEACE OF MIND IT

Searching for assurance in your IT? Need to prevent outages, mitigate risks, and avoid financial losses? Require long-term maintenance for your IT infrastructure? Tired of dealing with automated replies?
  • With 25+ years of experience, we ensure continuity and long-term solutions for your IT challenges
  • We take the burden off you by proactively monitoring your critical IT systems to prevent downtime
  • Minimize costs arising from downtime and disruptions in your infrastructure and applications
  • No more interacting with automated systems, our team promptly takes over and resolves your requests
  • We tailor SLA contracts to your specific requirements, ensuring your unique needs are met

Trust, security, satisfaction

With us, you have everything under control. Our stable and experienced support team ensures a high level of service in accordance with SLA requirements, the highest quality and security standards, and proven methodologies. 

SLA contract

Need a specific SLA? Customize your support based on your needs, from hourly assistance to 24/7 coverage, in multiple languages, remote and on-site support. Fully leverage all the benefits that an SLA contract offers. 

Complexity

We provide comprehensive, transparent, and professional IT support for both manufacturing and office systems and applications, from end-users to servers and cloud solutions—whether our own or third-party solutions. 

Trust, security, satisfaction

With us, you have everything under control. Our stable and experienced support team ensures a high level of service in accordance with SLA requirements, the highest quality and security standards, and proven methodologies.

SLA contract

Need a specific SLA? Customize your support based on your needs, from hourly assistance to 24/7 coverage, in multiple languages, remote and on-site support. Fully leverage all the benefits that an SLA contract offers.

Complexity

We provide comprehensive, transparent, and professional IT support for both manufacturing and office systems and applications, from end-users to servers and cloud solutions-whether our own or third-party solutions.

about

OUR PHILOSOPHY

Our IT Support offers a human approach and understanding of your situation when you need it most. During critical outages or urgent issues, we are here for you even outside standard hours to minimize the impact on your business.

With transparent communication and sharing of monitoring systems, you always have visibility into our actions and the status of your systems. We understand that in problem-solving, not only speed is crucial but also effective and patient communication.

benefits

WHY SUPPORT FROM US

Serving you a full spectrum of IT Support Services with an individualized, qualified, and human approach for maximum stability and availability of your systems.

01.

Prevention​

Thanks to proactive monitoring and automated systems that help us mitigate risks, we prevent outages of critical systems​

02.

Cost Savings ​

Lower your IT infrastructure and personnel costs. Our support delivers efficient solutions and helps prevent issues, minimizing expenses associated with outages and their resolution​

03.

Efficiency

Our first level of support doesn’t operate on a “catch & dispatch” model. With our high level of expertise, we resolve problems immediately without unnecessary delays or transfers to higher levels​

04.

Complexity

We provide comprehensive IT support for systems and applications, from end-users to servers and cloud solutions, including third-party applications, in multiple languages, both on-site and remote

05.

Availability

Quick and accessible support is our priority. You’re not interacting with an automated system, but with professionals who utilize AI for efficient analysis, minimizing problem resolution time

06.

Reporting

Our interactive reports provide real-time information and an overview of your IT systems, incidents, and their resolution status​

07.

Expertise

Our team of certified professionals with extensive experience adheres to the highest standards of quality and security, utilizing proven methodologies such as ITIL, ISO, TISAX, Lean, and DevOps​  

08.

SLA Contract​

With us, you gain all the advantages of an SLA contract: clear responsibilities, performance measurement, customer satisfaction, resource planning, risk mitigation, transparency, and continuous improvement.​

01.

Prevention

Thanks to proactive monitoring and automated systems that help us mitigate risks, we prevent outages of critical systems​

02.

Cost Savings ​

Lower your IT infrastructure and personnel costs. Our support delivers efficient solutions and helps prevent issues, minimizing expenses associated with outages and their resolution​

03.

Efficiency​

Our first level of support doesn’t operate on a “catch & dispatch” model. With our high level of expertise, we resolve problems immediately without unnecessary delays or transfers to higher levels

04.

Complexity

We provide comprehensive IT support for systems and applications, from end-users to servers and cloud solutions, including third-party applications, in multiple languages, both on-site and remote​

05.

Availability

Quick and accessible support is our priority. You’re not interacting with an automated system, but with professionals who utilize AI for efficient analysis, minimizing problem resolution time​

06.

Reporting ​

Our interactive reports provide real-time information and an overview of your IT systems, incidents, and their resolution status​

07.

Expertise

Our team of certified professionals with extensive experience adheres to the highest standards of quality and security, utilizing proven methodologies such as ITIL, ISO, TISAX, Lean, and DevOps​

08.

SLA Contract​

With us, you gain all the advantages of an SLA contract: clear responsibilities and expectations, performance measurement, customer satisfaction, resource planning, risk mitigation, transparency, and continuous service improvement​

tech stack

technologies

We rely on modern support technologies and monitoring tools to ensure fast response, seamless issue resolution, and continuous system reliability.

Pathfinder

Do you have a problem with supporting your systems and can’t find a solution? Contact our team of experts who will be happy to assist you.

Workshop

Audit

Contact us for a free quick audit of your support contract and an analysis and optimization of support processes.

Free audit

Consultations

Completely free. Schedule a two hour online consultation with our experts and discuss your ideas or a problems.

Consultation
Our Professionals

Leadership Team

Peter Dzurjanin

CEO
peter.dzurjanin@fores.group
Since founding the company, he, an expert in SW development, has turned his extensive experience with large-scale projects into sucessful leadership and continuous improvement.

Pavol Mráz

CTO
pavol.mraz@fores.group
As a technology agnostic with years of hands-on experience, he consistently pushes the boundaries of innovation, optimization, and the quality of the software development we deliver.

Jozef Sehnal

M365 | Sales Director
jozef.sehnal@fores.group
He is a visionary dedicated to advancing M365 technologies with his unique approaches, ensuring our clients benefit from the most efficient and effective digital tools available.

Oto Vokál

Technical Director
oto.vokal@fores.group
With extensive and comprehensive experience in corporate projects, he ensures that our IT services and infrastructure remain at the forefront of the industry.

Peter Dzurjanin

CEO
peter.dzurjanin@fores.group
Since founding the company, he, an expert in SW development, has turned his extensive experience with large-scale projects into sucessful leadership and continuous improvement.

Pavol Mráz

CTO
pavol.mraz@fores.group
As a technology agnostic with years of hands-on experience, he consistently pushes the boundaries of innovation, optimization, and the quality of the software development we deliver.

Jozef Sehnal

M365 | Sales Director
jozef.sehnal@fores.group
He is a visionary dedicated to advancing M365 technologies with his unique approaches, ensuring our clients benefit from the most efficient and effective digital tools available.

Oto Vokál

Technical Director
oto.vokal@fores.group
With extensive and comprehensive experience in corporate projects, he ensures that our IT services and infrastructure remain at the forefront of the industry.
references

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Get in touch with us

Do you have an idea that you want to implement or a problem that needs solution? Do you want to focus on your business and not the IT supporting it? Get in touch with us and let‘s do great things together.

Let’s talk

Information on the processing of personal data - contact form

If you use our contact form, we will process your personal data to the extent of the data you have provided in the form (name and surname, contact details, or link to the company if you are the contact person of a legal entity or other data specified in your message) for the purpose of handling the request for information (inquiry/question) submitted via the contact form on the website of the controller.

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter also referred to as the “GDPR”), we hereby inform you about the terms and conditions of the processing of your personal data. 

Identification data of the controller: the company ForesServices, s. r. o., with registered office: Prievozská 14, Bratislava 821 09, ID No.: 35692103, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No.: 11155/B

Contact details of the controller:


We process data for this purpose on the basis of your consent in order to respond to your enquiry or request. The provision of data is voluntary, but without providing it, the request cannot be processed. The data subject has the right to withdraw his or her consent at any time by sending an e-mail to the e-mail address of the controller info@fores.group.

Withdrawal of consent does not affect the lawfulness of processing based on consent prior to its withdrawal. We will store your data for this purpose until the request is processed (until the requested information is provided), but for no longer than 1 year. The recipient of your data is the provider of support and operation of the website and the provider of web hosting services. Personal data will not be used for automated individual decision-making, including profiling.


As a data subject, you have the following additional rights:  

The right of access to personal data under Article 15 GDPR: 

The data subject shall have the right to obtain confirmation that the controller processes personal data concerning him or her. The data subject has the right to obtain access to his or her personal data (the right to be provided with a copy of the personal data held by the controller about the data subject) and information about how the controller processes it, to the extent provided for in Article 15 of the GDPR. 

The right to rectification of personal data pursuant to Article 16 GDPR: 

The data subject shall have the right to have personal data concerning him or her rectified if it is incorrect or to have it completed if it is incomplete.  

The right to erasure (right to be forgotten) under Article 17 of the GDPR: 

The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay, under the conditions set out in Article 17 of the GDPR. This right of the data subject shall be assessed by the controller in the light of all the relevant circumstances in accordance with Article 17 GDPR. 

The right to data portability under Article 20 GDPR: 

Where the processing is based on consent or on a contract and is carried out by automated means, the data subject shall have the right to obtain his or her personal data which he or she has provided to the controller in a structured, commonly used and machine-readable format and shall have the right to transmit those data to another controller. As far as technically feasible, he or she shall have the right to have the data transmitted directly from one controller to another.

The right to restrict the processing of personal data pursuant to Article 18 GDPR: 

The data subject shall have the right to have the controller restrict the processing of his or her personal data if one of the cases referred to in Article 18 of the GDPR occurs (e.g. if the data subject contests the accuracy of the personal data during the period for verifying their accuracy). 

The data subjects have the right to file a petition for initiation of a personal data protection procedure with the supervisory authority, i.e. the Office for Personal Data Protection of the Slovak Republic, Park One Building, Námestie 1. mája 18, 811 06 Bratislava, tel.: +421 2 3231 3214, www.dataprotection.gov.sk.

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