Thanks to real-time tracking, delay detection, and performance comparisons across carriers, the client gained full visibility into its shipping operations. The scalable Power BI dashboard allows teams to identify issues early and continuously refine logistics processes across all business units.
The data behind the scenes that powers the entire system
DPD faced increasing pressure from its business customers for clarity and real-time access to parcel information. The existing systems did not provide a sufficiently comprehensive and centralized view of parcel status, history, or issues. Customers lacked an easy way to generate reports, manage exceptions, or track returns. Access to invoices and exports was confusing and inefficient. The goal was to develop a unified tool – the DPD Insights portal – that would address these challenges while being scalable for rollout to all customers.
The answer was DPD Insights – a customer portal designed for clients with contractual ties to DPD. It provides a comprehensive overview of all shipments, their statuses, exceptions, returns, invoices, and other key data. Thanks to a data-cleansing and matching process, the system is fully prepared for scaling to all customers.
The portal is available in both desktop and mobile versions and only displays shipments linked to the specific customer. It also allows filtering by pickup location.
What are the core features and functionalities of the portal?
Basic shipment details:
Parcel number, product/service, sender and recipient addresses, last scan location…
Exceptions:
The system identifies and displays exception statuses based on scan types and additional codes. Exception tracking is limited to data from the past two weeks, and administrators can customize which exception codes they want to monitor.
Returns:
Customers get an overview of all returning parcels, covering various types of returns (system-based, pickup point returns, etc.).
Notifications:
Based on scan events, the system detects and displays notifications within the portal.
Shipment data updates:
Customers can update details such as delivery address or redirect a parcel.
Reports:
Customers can generate reports for the current and previous year. Available formats: Excel, CSV, PDF, PPT.
Financial section:
Available only to specific users (as defined by administrators), this section includes invoice overviews, billed shipments, and rates. Invoices can be downloaded in PDF format (from Advanced Forms) or CSV format (from ODS).
Exports:
Users can create data exports from the shipment or billed shipment sections. Requests are shown on a separate page, and once processed, the files are available for download.
TECHNICAL BACKGROUND
Frontend:
Responsive web interface optimized for both mobile and desktop devices, with multilingual support.
Backend:
Architecture built on data processing from DDS API, ODS, ArchiveV3, and Advanced Forms.
Selected tech stack, tools, and frameworks to ensure scalability, performance, and long-term reliability.
.NET
Azure
C#
HTML 5
Java
13 months of shipment history available
100% of data filtered by customer account and pickup address
Comprehensive delay reporting with rules and reason prioritization
GPS location of the last known parcel movement
Up to 4 export formats for data downloads: PDF, Excel, CSV, PPT
Invoice and pricing overview available only to designated users
Parcel return management by type – system, commercial, on request
Ability to update addresses or redirect shipments as needed
Do you have an idea that you want to implement or a problem that needs solution? Do you want to focus on your business and not the IT supporting it? Get in touch with us and let‘s do great things together.
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