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Data ProcessingDigitalizationDPDLogisticsQuality

Collection Services 2.0 Digital Support for Special Pickup Orders

The entire solution is based on the GEODATA 4.1 data format, which was specifically designed to meet the needs of the DPD Group in the area of Collection Services.

  • The Collection Services 2.0 module is an independent component of the ODS system developed for DPD to process so-called Collection Orders. These represent a special type of shipment order in which the parcel is picked up from an address different from the customer’s contracted pickup location-often in another country or business unit.

  • The module supports the entire lifecycle of Collection Orders: from receipt and validation, through shipment number assignment, label generation, and status monitoring, to integration with other systems via the BUDaH interface.

The Challenge

DPD Introduced the New Collection Services 2.0 Standard, Requiring Comprehensive Technical Changes Across Multiple Systems and Processes.

DPD Netherlands was among the first countries tasked with implementing this new standard at the level of IT infrastructure and operational systems.

Key Challenges:

  • Implement the precisely defined business logic of CR2.0 into the ODS system without impacting other system components.
  • Identify and correctly interpret the different roles of business units—such as Requesting BU, Sending BU, and Receiving BU—and derive distinct behaviors in the order handling process based on those roles.
  • Adopt and process the new standardized data format GEODATA 4.1, which includes multi-level stakeholder information related to the shipment order.
  • Ensure smooth information exchange between BUs via the BUDaH interface.
  • Enable the integration of automated processes with manual interventions, e.g., in cases of failed pickups or when manual order creation is required.

Our Solution

The solution involved the development of an independent Collection Services 2.0 module, which:

  1. Functions as a fully standalone component, both in terms of data processing and system architecture.
  2. Automates the entire order workflow: from receiving data in the COLREQ format, validating the information, assigning parcel numbers, and generating COLANS responses, to issuing TTINFO messages related to successful deliveries or pickup issues.
  3. Handles errors and delivery failures via separate logical branches, including automatic replanning, invalidation, and feedback mechanisms directed to the requesting BU.
  4. Provides a user interface within the OPS Toolkit, enabling both monitoring of order statuses and active intervention in their processing, including manual creation of Collection Services orders.
  5. Utilizes RabbitMQ as the internal messaging layer between individual processes. Each process runs independently and is designed to be robust and scalable.
  6. Stores data in a normalized database structure that includes specialized entities such as Parcels.Stakeholder and Parcels.StakeholderContact, reflecting the structure of the GEODATA format.

This module addresses the complex requirements of orders involving non-standard pickup and delivery locations, often crossing national or system boundaries.

Technologies Used

Selected tech stack, tools, and frameworks to ensure scalability, performance, and long-term reliability.

Angular

Angular

Azure

Azure

Azure DevOps

Azure DevOps

C#

C#

HTML 5

HTML 5

JavaScript

JavaScript

Kubernetes

Kubernetes

Python

Python

Selenium

Selenium

SQL

SQL

Impact and Benefits

  • Comprehensive and Accurate Implementation of the CR2.0 Standard
    The solution fully reflects the detailed specification of Collection Services 2.0, including all exceptional states, process branches, and feedback mechanisms between business units. The system is capable of handling any Collection order, regardless of whether DPD NL is acting as the sender or the requesting unit.
  • Support for the Modern GEODATA 4.1 Format
    GEODATA 4.1 enables the transfer of multiple stakeholders (requester, sender, receiver), including their contacts and addresses. This format plays a crucial role in ensuring interoperability between business units. All imports and exports within the CR2.0 module are fully compatible with this standard.
  • Automation and Flexibility Combined
    The module automatically processes the majority of data flows, while still allowing manual adjustments or interventions in order processing when necessary, such as address changes, order cancellations, or label reprints.
  • User-Friendly and Intuitive Interface
    The OPS Toolkit provides users with the ability to track orders by status, filter them by BU or time, create new orders, or cancel existing ones. The user interface is integrated with the backend and accurately reflects the current status of each order.
  • Independent Processes Ensure High Stability
    Each part of the logic validation, acceptance, parcel number assignment, response generation, and scan processing runs as a separate process. This architecture simplifies deployment of updates, reduces the risk of system outages, and improves maintainability and control.
  • Reliable Data Exchange via BUDaH
    Output files are made available through BUDaH to other DPD Group systems and business units. This ensures full compliance with DPD Group standards and guarantees consistency across the entire network.
We faced a challenge in digitalizing pallet layer integrity checks before shipment. During the study and design of the solution, Fores demonstrated a high level of professionalism and customer focus in identifying our specific needs, designing a tailored solution, and implementing a Proof of Concept. Based on the results, we are considering full-scale implementation.

PETER IGNÁCZ

Supply chain manager SK & CZ plants

Sending a BIG THANK YOU to you and your teams for your total commitment, support, and amazing flexibility during these mind blowing months! It was always good to know that if nothing else could be done, we always could turn to Fores for help. This has been a rare experience in my 35 years in business, and my partnership with Fores is among the top 3 I’ve been fortunate to enjoy work with.

MICHAEL RADT

Brexit IT Delivery Lead at DPD Netherlands

We’ve been long-term partners with Fores, who helped automate and digitize our company processes using the Power Platform. Thanks to this, we’ve achieved clear, functional solutions with no extra costs outside the M365 portfolio. This collaboration has streamlined and reduced our management team’s manual workload from 3 days to just 15 minutes per week.

GABRIEL HAVAŠI

Industrial Performance Digital Officer at BEL Fromageries

This year you have been of great value to us. Thanks to you we could be agile in our software development like we have never done before at DPD NL. Developing and improving Shipper, the pressure cooker called Insights and the Brexit solution, replacing ASM with ODS. You are now in our top-5 of IT Partners.

CHRISTIAN HABRAKEN

IT Director at DPD Netherlands

The delivered managed documentation solution has greatly improved our processes, providing a centralized tool for creating, approving, updating, and archiving documents with immutable links to valid versions. I highly value the collaboration with Fores, appreciating their flexibility and professionalism during testing, implementation, and provided trainings.

SILVIA PLŠKOVÁ

Danfoss Quality Manager

Seamless solution and architecture development, combined with AGILE methodology, allowed effective collaboration delivering the solution on time. With the help of Microsoft Power Platform, we created e-COMPASS a global platform for self-assessment, audits, and Lean benchmarking for over 30 Bel Group factories.

JAN CESLAK

CORPORATE Industrial Performance Manager at BEL Fromageries

references

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