Customer PortalDMS

BATAS Customer Portal for Contract Subscribers with Supply Point Informations

A public web application that, after authentication with a username and password, provides heat consumers with information about their supply points. The administration module allows customer service managers to manage the records of consumers and their authentication data, including supply points, invoices, and consumption. All information is imported from the SAP system and a document archive. The consumer module is designed for viewing invoices, consumption, and contractual documentation for individual supply points for authenticated users.

Key summary

  • Operational access for consumers to supply point information.
  • Centralized records of business partners and their supply points with associated documentation.
  • Effective communication between customer service managers and business partners.

CHALLENGE

Bratislava Heating Plant, Inc. needed to efficiently provide heat consumers with information about their supply points, invoices, and consumption while simplifying the management of this data for customer service managers.

SOLUTION

The implementation of the customer portal delivered:

  • Authenticated access: Consumers can log in using their username and password to view detailed information about their supply points.
  • Administration module: Customer service managers manage records of consumers, their authentication data, supply points, invoices, and consumption.
  • Notification system: The portal includes a notification system for user accounts, improving communication with consumers.
  • Integration with SAP: All information is imported from the SAP system and a document archive, ensuring data accuracy.

Technologies Used

.NET

.NET

Hyper-V

Hyper-V

SQL

SQL

Benefits

  • Improved access for consumers to information about their supply points, invoices, and consumption.
  • Centralized and efficient management of data on consumers and supply points.
  • Increased transparency and customer satisfaction through easy access to relevant information.
  • Reduced administrative burden for customer service managers through automation and centralized data management.

 

The implementation of the customer portal enabled Bratislava Heating Plant, Inc. to effectively communicate with consumers, provide up-to-date information, and improve overall customer satisfaction.

references

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