Bratislava Heating Plant, Inc. needed to efficiently provide heat consumers with information about their supply points, invoices, and consumption while simplifying the management of this data for customer service managers.
The implementation of the customer portal delivered:
Selected tech stack, tools, and frameworks to ensure scalability, performance, and long-term reliability.
.NET
Hyper-V
SQL
The implementation of the customer portal enabled Bratislava Heating Plant, Inc. to effectively communicate with consumers, provide up-to-date information, and improve overall customer satisfaction.
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If you use our contact form, we will process your personal data to the extent of the data you have provided in the form (name and surname, contact details, or link to the company if you are the contact person of a legal entity or other data specified in your message) for the purpose of handling the request for information (inquiry/question) submitted via the contact form on the website of the controller.
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter also referred to as the “GDPR”), we hereby inform you about the terms and conditions of the processing of your personal data.
Identification data of the controller: the company ForesServices, s. r. o., with registered office: Prievozská 14, Bratislava 821 09, ID No.: 35692103, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No.: 11155/B
Contact details of the controller:
We process data for this purpose on the basis of your consent in order to respond to your enquiry or request. The provision of data is voluntary, but without providing it, the request cannot be processed. The data subject has the right to withdraw his or her consent at any time by sending an e-mail to the e-mail address of the controller info@fores.group.
Withdrawal of consent does not affect the lawfulness of processing based on consent prior to its withdrawal. We will store your data for this purpose until the request is processed (until the requested information is provided), but for no longer than 1 year. The recipient of your data is the provider of support and operation of the website and the provider of web hosting services. Personal data will not be used for automated individual decision-making, including profiling.
As a data subject, you have the following additional rights:
The right of access to personal data under Article 15 GDPR:
The data subject shall have the right to obtain confirmation that the controller processes personal data concerning him or her. The data subject has the right to obtain access to his or her personal data (the right to be provided with a copy of the personal data held by the controller about the data subject) and information about how the controller processes it, to the extent provided for in Article 15 of the GDPR.
The right to rectification of personal data pursuant to Article 16 GDPR:
The data subject shall have the right to have personal data concerning him or her rectified if it is incorrect or to have it completed if it is incomplete.
The right to erasure (right to be forgotten) under Article 17 of the GDPR:
The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay, under the conditions set out in Article 17 of the GDPR. This right of the data subject shall be assessed by the controller in the light of all the relevant circumstances in accordance with Article 17 GDPR.
The right to data portability under Article 20 GDPR:
Where the processing is based on consent or on a contract and is carried out by automated means, the data subject shall have the right to obtain his or her personal data which he or she has provided to the controller in a structured, commonly used and machine-readable format and shall have the right to transmit those data to another controller. As far as technically feasible, he or she shall have the right to have the data transmitted directly from one controller to another.
The right to restrict the processing of personal data pursuant to Article 18 GDPR:
The data subject shall have the right to have the controller restrict the processing of his or her personal data if one of the cases referred to in Article 18 of the GDPR occurs (e.g. if the data subject contests the accuracy of the personal data during the period for verifying their accuracy).
The data subjects have the right to file a petition for initiation of a personal data protection procedure with the supervisory authority, i.e. the Office for Personal Data Protection of the Slovak Republic, Park One Building, Námestie 1. mája 18, 811 06 Bratislava, tel.: +421 2 3231 3214, www.dataprotection.gov.sk.
